Your Privacy Matters to Us

Personal Data We May Collect

The type of personal data collected depends on how you interact with us. Information may include:

• Your full name.
• Email address.
• Telephone or mobile number.
• Information included in an enquiry or message submitted to us.
• The Georgetown Pharmacy or Wellings branch relevant to your enquiry.
• Technical information such as IP address, browser type, device information and website usage data.
• Information collected through cookies, analytics technologies and similar website tools.

Please avoid submitting unnecessary sensitive personal information through general website enquiry forms.

How We Collect Personal Data

Personal data may be collected when you:

• Submit an enquiry through our website.
• Contact Georgetown Pharmacy or Wellings.
• Communicate with one of our pharmacy locations.
• Browse or interact with this website.
• Use links, forms or other digital services provided through the website.

Certain technical information may also be collected automatically through cookies, analytics platforms and other standard website technologies.

How We Use Your Personal Data

Personal data collected through this website may be used for purposes including:

• Responding to enquiries, questions, feedback or requests.
• Directing enquiries to the appropriate team or pharmacy branch.
• Providing information about our pharmacies, services or activities.
• Supporting customer service and communication.
• Maintaining and improving our website and digital services.
• Understanding website performance and visitor behaviour.
• Maintaining website security and preventing misuse.
• Complying with legal, regulatory or professional obligations.
• Carrying out other activities where you have provided consent or where permitted by applicable law.

Disclosure of Personal Data

Where necessary for the purposes described in this Privacy Policy, personal data may be shared with:

• Relevant Georgetown Pharmacy or Wellings teams and pharmacy locations.
• Related companies, affiliates or entities within the wider corporate group where necessary to manage your enquiry or provide the relevant service.
• Website hosting, technology, analytics and other service providers supporting our digital operations.
• Professional advisers, auditors or other authorised service providers where required.
• Government agencies, regulators, law enforcement authorities or other parties where disclosure is required by law.

We do not disclose personal data to unrelated third parties for purposes unrelated to those described in this Privacy Policy unless authorised by you or permitted or required by law.

Cookies & Website Analytics

This website may use cookies and similar technologies to support website functionality, understand how visitors use the website, measure performance and improve the overall user experience.

These technologies may collect information such as your browser, device type, approximate location, pages viewed, session activity and referring website or source.

You may control or disable cookies through your browser settings. Some website features may not operate as intended if certain cookies are disabled.

Retention of Personal Data

Personal data will be retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to your enquiry, meet operational requirements or comply with applicable legal and regulatory obligations.

When personal data is no longer required, reasonable steps may be taken to securely delete, destroy or anonymise the information, subject to applicable requirements.

Protection of Personal Data

Reasonable administrative, organisational and technical measures are taken to protect personal data against unauthorised access, misuse, loss, alteration, disclosure or destruction.

While reasonable safeguards are maintained, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable Malaysian law, you may have the right to:

• Request access to personal data held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure of personal data where applicable.
• Withdraw or limit consent to certain processing activities, where applicable.
• Request information about how your personal data is being used.
• Exercise applicable data portability rights.
• Raise concerns regarding the handling of your personal data.

Certain requests may be subject to identity verification, legal requirements and permitted exemptions.

Personal Data of Minors

Where personal data relating to a minor is required, appropriate consent from a parent or legal guardian should be obtained where required by applicable law.

Minors should not submit personal information through this website without the knowledge and appropriate consent of a parent or legal guardian.

External & Third-Party Links

This website may contain links to third-party websites, mapping services, navigation platforms, social media services or other external resources.

These third-party services operate independently and may have their own privacy policies and data handling practices. We encourage you to review their privacy information before providing personal data.

Personal Data Breaches

Where a personal data breach occurs, appropriate assessment, containment and notification procedures will be followed in accordance with applicable Malaysian data protection requirements.

Relevant authorities and affected individuals will be notified where notification is required by applicable law.

Accuracy of Information

You are responsible for ensuring that personal information submitted to us is accurate, complete and up to date.

If information previously provided to us changes, you may contact us to request an appropriate update or correction.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, website functionality, operational requirements or applicable laws and regulations.

The latest version will be published on this page together with the relevant last updated date.